From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues. Let me give you my experience from yesterday.
I decided to download (Moviemaker) and buy the Digital Plus pack … so I went to Microsoft.com. They have a download place so I went there.
The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up. This site is so slow it is unusable.
It wasn’t in the top 5 so I expanded the other 45. These 45 names are totally confusing. These names make stuff like: C:\Documents and Settings\My Documents\My Pictures seem clear.
They are not filtered by the system … and so many of the things are strange. I tried scoping to Media stuff. Still no moviemaker. I typed in movie. Nothing. I typed in movie maker. Nothing.
So I gave up and sent mail to Amir saying – where is this Moviemaker download? Does it exist?
So they told me that using the download page to download something was not something they anticipated.An epic Bill Gates e-mail rant, Seattle Post-Intelligencer
i was making a video on my computer for the site but then it crashedone of 2000 similar anonymous comments
You know, video is hard.
I mean, the editing and all that is hard. Sure. But so is finding the tools.
There is a hoard of recommended freeware and open source tools available, but only some of it is actually free, and only some of the free stuff actually records audio and video, and almost none of it records well - at least, on my Vista and Win7 laptops.
Then, it takes forever to get an editing program and/or conversion tool running well enough to do any thing.
And the hours tick by. And your computer overheats. And just when you think you might be ready to publish an unblemished 120 sec. clip...
... everything freezes while some freeware program installs an automatic update and toolbar, resets your homepage, and instructs your computer to reboot.
Bill Gates con't:
So I give up on Moviemaker and decide to download the Digital Plus Package.
I get told I need to go enter a bunch of information about myself.
I enter it all in and because it decides I have mistyped something I have to try again. Of course it has cleared out most of what I typed.
I try [typing] the right stuff in 5 times and it just keeps clearing things out for me to type them in again.
So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven’t run Moviemaker and I haven’t got the plus package.
The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don’t you just love that root certificate message?)
When I really get to use the stuff I am sure I will have more feedback.
Of course, it could always be worse. Bill and I might be blown to smithereens.